How to Raise a Return/Exchange Request

1. Contact: Email rivanika.com@gmail.com or WhatsApp +91 95600 21513 within 3 days of delivery.
2. Attach unboxing video clearly showing the issue (mandatory for returns).
3. For exchanges, mention the reason (e.g., size mismatch, styling concern).
4. Response time: Our team will reply within 24–48 hours.
5. Unboxing Video Guidelines:
   • Start before opening the outer packaging
   • Show shipping label clearly
   • Capture the full unboxing in one continuous shot
   • Show the product from all angles
   • Do not pause or edit the video

Note: No returns accepted without the unboxing video. The video helps us validate genuine issues and reply faster.

Return Policy

We accept returns only for:

1. Damaged product (transit damage)
   • Must provide an unboxing video from sealed package to show damage.
2. Wrong product (design mismatch)
   • Only design differences; size/dimensions are as listed.
   • Unboxing video required.

Important: Raises must be within 3 days of delivery. No video → No return.

Exchange Policy

Eligible for exchange:

1. Incorrect bangle size.
2. Product doesn’t suit customer’s look.

Conditions:

• Exchange fee: ₹150–₹180 (location-based).
• Requests within 3 days of delivery.
• Product must be unused, with tags and original packaging.

Non‑Eligible Items for Return or Exchange

• No unboxing video
• Requests after 3 days
• Used, damaged, or altered items
• Complimentary items (e.g., pendant/mangalsutra chains)
• Custom or personalized orders

Refund Policy

• Once the return is received, refund is initiated within 24–48 hours.
• Refund is credited to the original payment method; may take 5–6 working days depending on bank.

Disclaimer

• Packaging care: Minor issues (e.g., loose embellishments) may occur due to delicate nature; often fixable at home.
• Color/design variations: Slight differences due to craftsmanship or natural materials aren’t considered defects.
• Complimentary materials (pendant/mangalsutra chains): Sourced externally and not eligible for return or replacement.

Order Cancellation Policy

• Customer cancellations: Allowed before dispatch; not after shipment.
• Website-initiated cancellations: Rivanika may cancel orders at its discretion; refunds issued fully via original payment mode.

Support & Contact

• Email: rivanika.com@gmail.com
• Phone No.: +91 95600 21513 (Mon–Fri, 10 AM–6 PM)